We're looking for a freelance Business Analyst with strong ITIL experience. To be fluent in English language at least level C1/C2 is an essential criteria. 

Purpose of role

Business industry professional, Manage project deliveries including budgets and resources, assist in overall Projects resource planning, provide pre-contract assistance to the sales team, report to the Head of Projects, work on Multiple projects

Key accountabilities

Member of the Project Delivery Team

• Manage multiple client projects as directed by the Delivery Director against agreed budgets and timescales
• Monitor all aspects of the project to ensure it meets company standards, methodologies and quality assurance guidelines
• Control, monitor and report progress against plan and take corrective action as necessary in order to meet delivery obligations

Preparing Documentation

• Prepare project initiation documents, project plans including resource estimates, timescales, dependencies and project budgets to company standards

Customer Relationship management

• Maintain and develop business relationships with assigned clients through project kick off meetings, and ongoing project meetings presenting a professional image
• Ensure that appropriate after sales support is provided and that service levels and client perception remains high
• Perform a liaison role between the client and company such that current and future opportunities are maximised

Project Resource Management

• Ensure that projects are resourced correctly, reporting any resource conflicts to the Delivery Director

Candidates will demonstrate or possess the following

Business knowledge

• Experience in a similar project management role in a financial services software company
• Experience in a customer facing role using consultative skills
• Understanding of the financial services market in Czech Republic
• Knowledge of payments services in Euro countries (e.g. SEPA)
• Core Banking knowledge
• Experience with migration projects

Technical knowledge

• Client relationships/negotiation skills
• Project Management qualification e.g. Prince II
• Understand the software development life cycle
• Good working knowledge of MS Office products
• Good working knowledge of MS Project
• Excellent English oral and written skills
• Knows how to facilitate and manage meetings
• Knows how to structure a negotiation
• Knows how to structure a communication in order to communicate difficult and/or emotive content sensitively
• Advanced communication skills (report writing, presentations, conferences, group situations)