Application support

This service ensures proper oversight of the functionality delivered by the application and solving of reported requests within guaranteed response times. The service is especially suited for critical applications, which are responsible for the management of important customer processes, such as business activity, production or communication with the customer, whose incorrect functioning could cause significant financial loss or other damage.

Our services within the application support include:

• Solving user irreversible actions
• Irregular triggering of mass actions
• Direct database access
• One-time data exports as needed
• One-time print reports as needed
• Scheduling repetitive processes
• Solving communication problems with neighboring systems
• Editing language versions
• Small adjustments of user interfaces according to requirements
• New versions distribution
• Application logic upgrades
• Physical database schema upgrades
• Performance optimization of applications

System support

This service ensures supervision of correct operation of the system and solving of reported requests within guaranteed response times. The service is particularly suitable for application servers whose applications are responsible for the management of important customer processes, such as business activity, production or communication with the customer, whose incorrect functioning could cause significant financial loss or other damage.

Our services in the context of systemic support include:

• Operating System Management
• System and application services management including databases
• Continuous system and application service upgrades
• Reinstallation of the system if necessary
• Data and system status backup to independent locations
• System security maintenance and continuous application of security patches
• Monitoring of servers availability and load
• System, database and other application and system services performance optimization